Our Returns Policy

We hope you will love your PJs for years to come but if something doesn’t meet your expectations, you have the right to return your order within 14 days of receipt of your purchase.

Please note that we can only accept items that are returned in their original condition (unworn and incl. all tags) within 14 days of notifying us that you'd like to return your order. We are not responsible for the cost of return postage and we will deduct the return shipping costs from your final refund.

Please note that we don’t offer exchanges. If you would like to have a different size or color, please place a new order.

How to return your item/s

  1. Click here to receive your returns label.
  2. Fill in and submit your data according to the form. If all the data has been entered correctly, the form will appear green and you will receive an e-mail from pack&weg!.
  3. Pack the item/s you wish to return neatly incl. all original packaging. Please add the filled-out returns form to your order.
  4. Print the label, attach it to the parcel, and drop it off at your closest drop-off point.
  5. Once your return is processed, the original payment method will be refunded in full for the value of the item(s) returned, excluding the return shipping costs and any potential duties associated with your order. Depending on your payment method, please allow up to 14 business days for the funds to appear back in your account. 

Need help?

Please reach out at support@kangruu.com and we'd love to help!